Once you've placed your order you'll receive an email confirmation and a loud but inaudible thank-you coming from me when I see your order! I'll typically need about 1-3 days to gather your goods and get them on their way. Once your order's been placed in Canada Post's capable care, you should receive it within about 10 business days (for most places - but please visit Canada Post's website for more International information).
When you select Lettermail shipping, there is no tracking or insurance so I can't help locate your order once it's been dispatched. For this reason, I'm unable to be responsible for Lettermail orders that are lost/stolen. Having said this, I've shipped thousands of Lettermail orders with Canada Post and have yet to hear of one not arriving (that wasn't due to a customer's address error...please double check your address when ordering :) )! Please get in touch if you have any concerns or haven't received it yet so that I can be aware and do my best to help you.
Ordering a gift? Make sure you choose Expedited or XPresspost shipping to get it extra quick and trackable! Some key things to consider are that Canada Post needs to rest like the best of us and doesn't operate on weekends or holidays.
Orders place during the Holiday Season may take an unusually long time, so I do encourage early shopping
and Expedited shipping to make sure you get those gifts on time!
RETURNS & EXCHANGES
Please note when you select Lettermail shipping instead of Expedited shipping at the Check-Out that I will be unable to assist with orders that were lost or damaged on their way to you. I am unable to offer refunds or exchanges in those situations, but please reach out so that I may be aware of it! For more peace of mind, please select the Expedited or Xpresspost shipping option at Check-Out.
If your Lettermail order is returned to me due to an address that was incorrect upon ordering, I would ask that you cover the postage for me to ship it where it was meant to go. If it was my error (I'm human too!) then of course I will notify you asap and reship it to you at no extra charge.
Please review the address when ordering, just to be safe :)
-For Orders Using Expedited Shipping-
If, for any reason, you wish to return or exchange your unused, unopened, undamaged item(s) you can! Please contact me and send it back within 2 weeks. You will be responsible for paying the cost of shipping when returning or exchanging your order. Please note that the shipping you paid at the time of purchase is non-refundable and will be deducted from your refund. It's best to opt for a trackable shipping service and to add shipping insurance, especially on orders over $50, as I can not guarantee that I will receive your returned item and would hate if it got lost along the way!
Once I have opened your return, I'll get in touch via email and if the item(s) is/are in resellable condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this can take several business days. If the item(s) is/are not in a resellable state, a restocking fee of 25% may be deducted from your refund.
KIND REVIEWS FROM KIND FOLKS
"It's a decal of a cool little slug who takes the time to 'Slow Down' and smell the roses. He's going on the back of my Subaru Forester and we're gonna see some country. Came quickly and well packaged with a neat little card and a friendly personal note. Kind of brightened up my day. Danielle is quite an accomplished artist and I will be making a few more purchases from her in the near future. "
"Gorgeous print, great quality paper, and arrived a few days after purchase. It came with a sweet little thank-you/business card. Not only do I love the print, but it was a great little shopping experience too + even the packaging made me smile - so cute!"
"I am so impressed and in love with this little card! It’s exactly as the picture looked and the quality is high. I will 100% be purchasing from this store again ❤️"
"Delightfully weird! Quick shipping and great packaging!"